NCC 2017 CAMPAIGN TO EMPOWER AND PROTECT CONSUMERS

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[Abuja]–Coming one month after the declaration of 2017 as the year of the Consumer, Nigerian Communications Commission (NCC) said that it will soon flag off a strategic campaign aimed at empowering and protecting the consumers of telecommunications services in Nigeria.

This implies that throughout the year; improving consumers’ experience will be the major focus of the Commission working with other key stakeholders vital to the success of the campaign.

The  Executive Vice Chairman of the Commission, Professor Umar Garba Danbatta, said in Abuja that consumer protection and empowerment is one of the eight pillars of the 8- Point Agenda of his administration, adding that the Commission is dedicating the year to the welfare of telecom consumers.

The flag off for the year round programme, which will hold at the NCC headquarters in Abuja, will coincides with the commemoration of the World Consumer Rights Day, WCRD, 2017, whose theme is ‘Building a Digital World Consumers Can Trust’.

The year of the consumer event, which is expected to attract consumers across the country, top government officials and key stakeholders in the industry, has key components which include creation of greater awareness on Quality of Service, Electromagnetic Fields (EMF), Do Not Disturb (DND), and NCCs 622 complaint line.

According to TODAY, the campaign hopes to secure the support of network operators towards meeting set targets and key performance indicators, KPIs on quality of services especially as it affects drop calls.




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