[Type]: Customer Service Job
[Open to]: Nigerians
[Deadline]: Not specified
Deloitte, the largest private professional services network in the world, has opened up its hiring window.
Below are the details:
Job Title: Customer Service Representative
Requisition Code: 132517
The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.
The candidate will be required to:
Effectively receive and handle inbound & outbound calls.
Successfully communicate to all stakeholders and callers in a professional manner.
Document outcomes of phone calls.
Qualification/Role Specific Competencies/Soft Skills
To be eligible for this role, candidates must:
Possess minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
Possess post-NYSC work experience.
Have relevant work experience in a professional environment.
Good interviewing and report writing skills.
Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
Excellent written and oral communication skills with Fluency in English.
Bi-lingual speakers would have an added advantage. Language preferences include:
Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
Fluency in French, with advanced certificates of competence from a recognized institution.
Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
High confidentiality watch and integrity.
Good multi-tasking skills, Positive attitude to work, good team player.
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