Text 2442 to stop unwanted messages- NCC to consumers

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[Abuja]–The Nigerian Communications Commission has said that subscribers could stop unsolicited text messages by sending “STOP” to “2442.”

The NCC stated this on Sunday as part of efforts to educate telecommunications consumers on their rights to quality telecoms services.

According to the commission, the advice is also part of the ongoing campaign to enlighten consumers on their rights to better services.

The Executive Vice Chairman, NCC, Prof. Umar Danbatta, said the campaign would focus on two key areas – improving the quality of service; and protecting and educating the consumer.

He said, “To address the unsolicited calls received by consumers, the NCC has introduced the ‘Do Not Disturb’ facility where consumers are urged to activate the service by dialing 2442.”

Danbatta also said that consumers should access the customer toll free line by dialing 622 to register their complaints if they could not get such complaints addressed by the network operator.

He included that in its determination to ensure that the consumer experienced improved quality of service in 2017 and beyond, “the commission is implementing measures to reduce Dropped Call Rate to meet its benchmark of less than one per cent.”

“It will closely monitor, track and review the Key Performance Indicators of operators by Network Integrity and Technical Standards Department. Greater efforts will also be put in compliance, monitoring and enforcement of set standards,” he said.




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